Exchanges

• Exchanges and returns are only allowed in the following unlikely cases :
• Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
• Packets that are torn or not sealed properly at the time of delivery.
• Products have expired or gone bad by the time of delivery.
• Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.

Cancellation

An order cancellation request will be accepted only if the product has not yet been dispatched by us. If request for cancellation is accepted, you are entitled to get a refund of the entire amount.
"Sanhir foods reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to,the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer."

Returns

• We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it. That is unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• "To start a return, you can raise a return request or contact us at contact@sanhirfoods.in
• If your return is accepted, our delivery partners will collect package. Items sent back to us without first requesting a return will not be accepted."

Damages and issues
Please inspect your order upon reception and contact us immediately to inform us that the item is defective, damaged or that you receive the wrong item. After which, we will evaluate the issue and start the return process.

Exceptions / non-returnable items
Certain types of items cannot be returned, like batters, chutneys and other perishable items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If your refund request is approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund and may take 5-10 business days for the refund to be processed.

You can contact us for any question regarding returns and refunds at contact@sanhirfoods.in or call us on 9930099970

 

SANHIR FOODS INDIA PRIVATE LIMITED



Privacy Policy

Last updated on May 9th 2023

This privacy policy sets out how SANHIR FOODS INDIA PRIVATE LIMITED
uses and protects any information that you give
SANHIR FOODS INDIA PRIVATE LIMITED when you use this website.


SANHIR FOODS INDIA PRIVATE LIMITED is committed to ensuring that your
privacy is protected. Should we ask you to provide certain information by
which you can be identified when using this website, and then you can be
assured that it will only be used in accordance with this privacy statement.


SANHIR FOODS INDIA PRIVATE LIMITED may change this policy from time
to time by updating this page. You should check this page from time to time
to ensure that you are happy with any changes.

We may collect the following information:


Name and job title



Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special
offers or other information which we think you may find interesting
using the email address which you have provided.

From time to time, we may also use your information to contact you for
market research purposes. We may contact you by email, phone, fax or
mail. We may use the information to customise the website according to
your interests.

We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie
helps analyses web traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you as an individual. The
web application can tailor its operations to your needs, likes and dislikes
by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This
helps us analyses data about webpage traffic and improve our website in
order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us
to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other
than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of
the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal
information in the following ways:

whenever you are asked to fill in a form on the website, look for the
box that you can click to indicate that you do not want the information
to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by
writing to or emailing us at
sanhirfoods@gmail.com

We will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law to do so. We
may use your personal information to send you promotional information about
third parties which we think you may find interesting if you tell us that
you wish this to happen.

If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible, at the above
address. We will promptly correct any information found to be incorrect.